Request Exemptions & Feedback

Request an exemption, report a significant issue, suggest an improvement, or rate the CRICE system.

This form is for significant issues — things getting in the way of your work, situations that don’t fit the standard process, or changes you think CRICE genuinely needs.
For day-to-day questions such as password resets or how to log in, please use the AI Helpbot (bottom-right of any page) or the in-app Contact Us — you will get a faster answer there.

Your details Your name * Company name or facility name * Best email to reach you, if we need to follow up * Your role Optional — tick all that apply; many people hold more than one role

Company Representative Sales Agent Company Point of Contact (CPOC) Hospital Point of Contact (HPOC) Appointment Person Gatekeeper Private Nurse Practitioner Hospital or facility staff Other

What would you like to share with us today? * Choose as many as you like — each one opens its own set of questions below.

General feedback about a significant issue with CRICE Request an exemption — something about my role or facility does not fit the standard process Suggest an improvement or a new idea Rate the CRICE system Give my view on new features proposed by colleagues

Request an exemption

For situations where your role or facility does not fit the standard process.

Which hospital(s) or facility will the exemption apply to? Which requirement is hard to meet in your situation? Tick all that apply

Appointment lead time, for example booking days in advance The 15-minute appointment slot Booking hours, theatre or after-hours timing Product information required at check-in Other — described below

Tell us about your situation — what makes the standard process difficult for you? What would work better for you?

Suggest an improvement or a new idea

What is your idea about? What problem would this solve, or what would it make easier?

Rate the CRICE system

CRICE must work for all users. We use constructive feedback to make it easier to use and more useful to you. Leave any row blank if it does not apply.

	N/A	Poor	Fair	Good	Very Good	Excellent
Enrolment process
E-learning quality and content
Assessment quality and content
Forms completion
Aseptic practical assessment
Donning and doffing (Pandemic Readiness Mandate)
Accessing the system
Digital card scanning process
CABS: making appointments
CABS: calendar
Instructions received from noreply@masoom.co.za
AI Helpbot
Support response time
Quotes and invoices

Tell us everything linked to your rating above. We are listening.

Proposed new features

These have been suggested by other users. Please note we are not committing to develop any of them until our resources permit and after consulting CRICE users and hospital groups. This is a running list, so do return to it from time to time.

	Bad idea	Neutral	Good idea
Create an API to integrate with CABS and CRICE reporting
Integrate a CRM system
Integrate a video conferencing option into CABS
Allow hospital staff and HCPs to request an appointment with a specific rep or company
Allow hospital staff to access PI, IFU and product brochures when making an appointment
Allow hospital staff to view a professional business card for the rep

Why should, or should not, a feature be developed? After approval by all stakeholders, would you like to take part in developing and piloting one or more of these features?

Yes No

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Submissions are stored securely by Masoom Training Solutions and used only to review and improve the CRICE Programme. We will endeavour to respond within 24 working hours where a reply is needed.

Help us fix what matters

General feedback about a significant issue

Request an exemption

Suggest an improvement or a new idea

Rate the CRICE system

Proposed new features