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DETERMINE THE LEVEL OF ACCESS REQUIRED

Please complete the question/s below to determine the level of access required

Are you required to glove and gown either routinely or on the odd occasion when entering the theatre?
YES
NO
Do you work or may work in the presence of the patient?
YES
NO
Do you have access or may have access whether directly or indirectly to patient personal information?
YES
NO
Do you engage or may engage in one or more of these activities: market access activities, medical aid motivations, patient assistance programs, servicing and maintenance of equipment/systems that stores/processes patient personal information.
YES
NO
Do you, for any reason, enter the hospital environment beyond the hospital foyer, medical practitioner rooms, pharmacy, lab and radiology?
YES
NO
Do you enter the theatre environment even in the absence of a patient to count stock or to service/repair equipment?
YES
NO
LEVEL OF ACCESS REQUIRED:
Submit
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INSTRUCTIONS AND FAQ

Below includes Terms and Conditions of purchase
Click on the questions below to read the solution

The Company Representative in Clinical Environment (CRICE) programme is a SAMED initiative administered by Masoom Training Solutions (MTS). The outcome of the CRICE Programme is the issuance of the CRICE ACCESS CARD that is a requirement for entry into Netcare Hospitals

The CRICE ACCESS CARD is applicable to SAMED and Non-SAMED members.

  • 1. How to enrol/register on CRICE?
  • 2a. Is the CRICE Access Card mandatory?
  • 2b. Will the CRICE Access Card be valid for other hospital groups should they also require controlled access to their facilities?
  • 3. Is the CRICE Access Card applicable only to sales representative? Are Clinical Research Associates (CRAs) required to do the CRICE training?
  • 4. What should I do if I lose my CRICE Access Card
  • 5. What should I do if I transfer to another company? Is my CRICE Access Card still valid?
  • 6. Can I transfer an unused CRICE Enrolment to another employee.
  • 7. What should I do with the CRICE Access Card on resignation of an employee:
  • 8. How do Independent Sales Agents go about receiving CRICE Access Cards?
  • 9. What should I do if my CRICE Access Card has expired?
  • 10. I am not a Company Representative but would like to enter the medical sales profession. I would like to complete the CRICE programme. Can I?
  • 11. Is the CRICE Access Card only applicable to medical device companies?
  • 12. Clause 5 of the Netcare confidentiality undertaking states: ‘I acknowledge that this Undertaking is governed and construed in accordance with the laws of the Republic of South Africa and I agree to submit to the exclusive jurisdiction of the High courts of South Africa in respect of any claim, dispute or difference arising out of or in connection with this Undertaking’. What does this mean?
  • 13. Clause 1b of the Netcare confidentiality undertaking states that the CR needs to ensure that he has patient consent to be in theatre. What does this mean?
  • 14. Where can I obtain the necessary documents (confidentiality undertaking and declaration form)?
  • 15. Is the hepatitis B vaccination compulsory? If staff has an anti-vaccine approach, should we not uphold the basic human right to refuse? If a CR is a carrier of Hep B, what would the course of action be? What if the CR is pregnant/breastfeeding and has been advised not to have the Hep B vaccination?
  • 16. Do all levels of access (White, Blue and Green) require declarations by Company Representative and hence the Hep B vaccination?
  • 17. For CRICE Including Sterile Field programme (Green Card), how do I go about completing the practical aseptic technique observations?
  • 19. I cannot access my CRICE training programme.
  • 1. How to enrol/register on CRICE?

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    Only a person registered as a Point of Contact (POC) with Masoom Training Solutions may enroll staff on CRICE using the online enrollment system.

    If you have been authorised to act as the POC on behalf of your company then please send an email to info@masoom.co.za requesting registration as a POC.

    If you are a staff member requiring enrolment, then either contact your POC or if you do not know who the POC is, consult with your manager.

    Instructions for CRICE POC:

    1. Go to www.masoomtraining.co.za and click on LOGIN button. Enter credentials previously sent to you or request credentials by sending an email to info@masoom.co.za.
    2. Click on New Registration icon and then on Existing Customer and Submit
    3. Complete learner info and select appropriate course from the drop down list. Please use the ‘Determine access level’ tool on home page to ensure that you select the correct course.
    4. To receive invoice/quotation and pay by EFT and/or generate a PO: Select Save and then Submit and then Pay Later button. You MUST select Pay Later, otherwise transaction is incomplete.
    5. To receive invoice/quotation and pay by Credit Card (valid for purchases less than R5000): Select Save and then Submit and then Pay Now button.

    Very Important:

    1. Use the ‘Determine the level of Access Required’ tool on Home Page to ensure enrollment into the correct course. Green card is Including sterile field; Blue card is Excluding sterile field and white card is CRICE General.
    2. Ensure the learner is not already enrolled by a previous company by firstly discussing with the new employee and secondly checking his/her status using the ‘CRICE Status Tool’ on Home Page. An administrative penalty will apply to rectify duplicated enrollments.
    3. The info you complete on the form creates the required accounts on the Masoom Learning Management System and defaults on certificates, invoices and access cards so please ensure that the info you enter is accurate.
    4. For upgrade from Excluding sterile field to Including sterile field course please select ‘Refresher: CRICE Including Sterile Field’ in the third section of the enrol form. A 20% discounted rate will apply.
    5. For Lost Card: refer to question 4
    6. For Transfer from one company to another:  refer to question 5
    7. For Refresher/Renewal enrollments (expired card): refer to question 9

    2a. Is the CRICE Access Card mandatory?

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    Yes, for entry into Netcare hospitals the CRICE Access Card is mandatory for all CRs across all sectors as of 1 May 2015. However, the CRICE Programme is available at three levels depending on access requirements. Please use the tool on the Home Page to determine the level of access required. Here is a summary:

    • CRICE Including Sterile Field (Green Card): for CRs who enter theatre setting as well as the sterile field and are thus expected to be familiar with surgical hand scrubbing, gowning and gloving procedures. IMPORTANT: if CRs do not routinely, but may potentially enter the sterile field then the CR must take the CRICE Including Sterile Field course. CRs must present themselves at Netcare Pharmacy with their CRICE Access Card.
    • CRICE Excluding Sterile Field (Blue Card): for CRs who enter the clinical environment and who works (or may work) in the presence of the patient and/or has access (or may have access) to patient personal information. This includes, but is not limited to, CRs who enter theatre but not the sterile field, CRs who engage in market access activities, medical aid motivations, patient assistance programs, servicing and maintenance of equipment or systems that stores/processes patient personal information within Netcare facilities. CRs must present themselves at Netcare Pharmacy with their CRICE Access Card and must visibly display the card.
    • CRICE General (White Card): CRs who simply detail Healthcare Practitioners (HCPs) on their product(s) in the HCP rooms/facilities, which may be located within the Netcare Hospital and who do not work in the presence of the patient nor has access to patient personal information. CRs should not present themselves at Netcare Pharmacy but must visibly display their card whilst visiting HCP within Netcare Hospital.

    Very Important: you will not qualify to receive a CRICE Access Card unless you are currently representing a bona-fide company that conducts activities requiring access into hospitals in South Africa. You may however purchase the course and receive Certification.

     

    2b. Will the CRICE Access Card be valid for other hospital groups should they also require controlled access to their facilities?

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    Yes, SAMED has envisioned a centralized implementation of the CRICE Access Card and will work closely with MTS to incorporate various hospital group requirements into the CRICE Programme with no additional cost to the company.

    3. Is the CRICE Access Card applicable only to sales representative? Are Clinical Research Associates (CRAs) required to do the CRICE training?

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    The CRICE Access Card is applicable to any person representing the company and entering the clinical environment.

    CRA’s who visit HCP rooms to monitor/audit clinical research within Netcare facilities are not required to complete the training, as sufficient policies exist to provide adequate protection to trial participants. However, CRA’s who may be required to enter clinical environments beyond the HCP rooms (such as ward, ICU etc) are required to complete the CRICE Excluding Sterile Field programme.

    Very Important: you will not qualify to receive a CRICE Access Card unless you are currently representing a bona-fide company that conducts activities requiring access into hospitals in South Africa.

    4. What should I do if I lose my CRICE Access Card

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    The main Point of Contact (POC) for CRICE at your new company will need to request the replacement of Lost Card and pay a nominal fee. If you are a staff member requiring replacement of your lost CRICE card, then either contact your POC or if you do not know who the POC is, consult with your manager.

    1. Instructions for CRICE POC:
      1. Go to www.masoomtraining.co.za and click on LOGIN button. Enter credentials previously sent to you or request credentials by sending an email to info@masoom.co.za.
      2. Click on New Registration icon
      3. Complete learner info and select the ‘Lost Card’ course from the drop down list.
      4. To receive invoice/quotation and pay by EFT and/or generate a PO: Select Save and then Submit and then Pay Later button. You MUST select Pay Later, otherwise transaction is incomplete.
      5. To receive invoice/quotation and pay by Credit Card (valid for purchases less than R5000): Select Save and then Submit and then Pay Now button.

       

    2. VERY IMPORTANT: Please ensure that the staff actually qualifies for Lost Card replacement  (i.e they were previously issued with a card). As a penalty, payment will not be refunded for applications requesting replacement of a card when in fact a card was not issued. Also, a register is maintained of all Lost Card requests.

     

     

    5. What should I do if I transfer to another company? Is my CRICE Access Card still valid?

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    Yes it is still valid. However, the main Point of Contact (POC) for CRICE at your new company will need to request the transfer and pay a nominal fee. Once you are registered for transfer, you will  receive LOGIN info from no-reply@masoomtraining.co.za and will have to access the Masoom Training system and click on the Start button to review instructions for finalising the transfer process.

    If you are a staff member requiring transfer of your CRICE card, then either contact your POC or if you do not know who the POC is, consult with your manager.

    Instructions for CRICE POC:

    1. Go to www.masoomtraining.co.za and click on LOGIN button. Enter credentials previously sent to you or request credentials by sending an email to info@masoom.co.za.
    2. Click on New Registration icon
    3. Complete learner info and select the ‘Transfer from one Company to another’ course from the drop down list.
    4. To receive invoice/quotation and pay by EFT and/or generate a PO: Select Save and then Submit and then Pay Later button. You MUST select Pay Later, otherwise transaction is incomplete.
    5. To receive invoice/quotation and pay by Credit Card (valid for purchases less than R5000): Select Save and then Submit and then Pay Now button.

    VERY IMPORTANT:

    1. Please ensure that the staff actually qualifies for Transfer  (i.e they were previously enrolled by another company and the card is still valid).
    2. Please discuss with new staff member and use the ‘Check my Status’ tool on home page. If the previous company informed Masoom of resignation, then the person will not be found using the status tool hence the discussion with the staff member to ascertain that they still have a valid card is important. Cards expire 3 years from completion of course and learning accounts are deactivated after 30 working days if staff had not accessed to complete the training.
    3. Transfer of card is invoiced based on above mentioned request process. Masoom Training Solutions will not refund the nominal fee associated with such requests should the person not have been issued a card in the first place or if the card has expired.

    6. Can I transfer an unused CRICE Enrolment to another employee.

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    Effective 1 August 2016; CRICE Enrolments are no longer Transferable or Refundable irrespective of the progress status.

     

    Masoom Training Solutions has made available a tool to verify all enrollments and hence companies can check if their new recruits have been enrolled. Companies only have to pay a nominal fee for transfers. Hence, the CRICE Card is only paid for on one occasion during the 3 year period irrespective of movement within the industry.

    7. What should I do with the CRICE Access Card on resignation of an employee:

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    CRICE Access Cards are company specific and therefore should be destroyed as part of your termination process in order to ensure that a representative that is no longer authorised to represent the company does indeed not represent your company. It is highly recommended that the CRICE programme is incorporated into both your Induction as well as Termination policies and procedures.

    8. How do Independent Sales Agents go about receiving CRICE Access Cards?

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    Independent Sales Agents will follow the normal enrollment procedure and will be issued with a card with the company name completed as Sales Agent. However, Masoom Training Solutions will conduct an investigation as to which companies and products the sales agent represent(s) including making contact with such companies to verify the information provided. It is essential that only authenticated company representatives are issued with a card so that we protect hospital facilities from unauthorised access.

    9. What should I do if my CRICE Access Card has expired?

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    You will need to be enrolled into the CRICE Refresher course by the main CRICE point of contact (POC) at your company. Please contact your CRICE POC or if you do not know who the POC is, then consult with your manager.

    Instructions for CRICE POC:

    1. Go to www.masoomtraining.co.za and click on LOGIN button. Enter credentials previously sent to you or request credentials by sending an email to info@masoom.co.za.
    2. Click on New Registration icon
    3. Complete learner info and select appropriate Refresher course from list.
    4. To receive invoice/quotation and pay by EFT and/or generate a PO: Select Save and then Submit and then Pay Later button. You MUST select Pay Later, otherwise transaction is incomplete.
    5. To receive invoice/quotation and pay by Credit Card (valid for purchases less than R5000): Select Save and then Submit and then Pay Now button.

    VERY IMPORTANT:

    1. Please ensure that staff members actually qualifies for refresher course (i.e they were previously enrolled and a card was issued and has now expired) as a 20% penalty admin fee will apply to rectify inaccurate enrollments.
    2. Please note that there is not a Refresher course option for CRICE General.
    3. When selecting a course from the drop down menu you must select a course beginning with the word Refresher and then the  appropriate level of course (Incl Sterile Field- green, Excl Sterile Field- blue).
    4. Use the ‘determine level of access’ tool on home page to ensure that you enrol onto the correct course.

    10. I am not a Company Representative but would like to enter the medical sales profession. I would like to complete the CRICE programme. Can I?

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    Yes and No; yes you may complete the e-learning component of the programme and receive Certification but No, you will not qualify to receive a CRICE Access Card unless you are currently a medical sales representative representing a bona-fide company in South Africa.

    11. Is the CRICE Access Card only applicable to medical device companies?

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    No, the CRICE ACCESS CARD  applies to all CRs in the medical industry including IVD, medical device and pharmaceuticals. It is anticipated that pharmaceutical representatives will require the CRICE General Card as they primarily visit HCP rooms and do not enter Netcare facilities.

    Likewise, CRs who only enter Pharmacy, laboratory or radiology departments will only require CRICE General Cards.

    Please use the tool called ‘Determine the Level of Access Required’ posted on the Home Page.

    12. Clause 5 of the Netcare confidentiality undertaking states: ‘I acknowledge that this Undertaking is governed and construed in accordance with the laws of the Republic of South Africa and I agree to submit to the exclusive jurisdiction of the High courts of South Africa in respect of any claim, dispute or difference arising out of or in connection with this Undertaking’. What does this mean?

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    It means that the confidentiality undertaking was compiled based on laws of the country but that any dispute in interpretation or understanding that may arise in future can be challenged in court. Hence, in signing the agreement a CR does not give up his legal right to challenge the contents in future.

    13. Clause 1b of the Netcare confidentiality undertaking states that the CR needs to ensure that he has patient consent to be in theatre. What does this mean?

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    The consent for the presence of a CR during the procedure is obtained by the HCP from the patient either as an inclusion in the routine consent form or in a separate consent form but the obligation to obtain the consent rests with the HCP. Netcare has informed HCPs of this requirement.

     

    However, from the company perspective, the CR needs to confirm with the HCP (verbally or in writing according to company policy) that the patient has given consent hence the clause in the confidentiality agreement. Once the confidentiality agreement is signed the CR, in effect, takes on the obligation to ensure that he has patient consent for every case even though he himself is not obtaining this consent.

    14. Where can I obtain the necessary documents (confidentiality undertaking and declaration form)?

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    As of 1 Nov 2016, all forms are completed online using electronic signatures.

    The forms will appear as grey buttons on the Learning Plan when the learner logs in. The header section of the screen also has a facility to upload a head and neck only, close-up digital picture in jpg format.

    As of 3 January 2017, Masoom Training Solutions is no longer accepting any document/pic submissions by email. This includes old enrollments who are only completing the forms now.

     

    15. Is the hepatitis B vaccination compulsory? If staff has an anti-vaccine approach, should we not uphold the basic human right to refuse? If a CR is a carrier of Hep B, what would the course of action be? What if the CR is pregnant/breastfeeding and has been advised not to have the Hep B vaccination?

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    The above situations will be handled on a case-by-case basis as follows:

     

    • Firstly, it is the company’s responsibility to assess the risk that such refusal may pose to the employee, other employees and patients and to determine how the company will mitigate such risk. This requires review of the CR activities and evaluation of exposure to possibility of Hep B transmission to and from
    • Thereafter, the company should provide a synopsis, on company letterhead, of the above risk evaluation and mitigation strategy to MTS who will centrally coordinate the discussion with Netcare and/or other relevant parties.
    • For pregnant/breastfeeding CR please include the dates where CR will require access without the Hep B vaccination.

    16. Do all levels of access (White, Blue and Green) require declarations by Company Representative and hence the Hep B vaccination?

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    No, the CRICE General (White card) does not require Declarations and hence does not require Hep B vaccination. Green and Blue card access requires Declarations and hence Hep B vaccinations.

    17. For CRICE Including Sterile Field programme (Green Card), how do I go about completing the practical aseptic technique observations?

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    Practical observation of aseptic techniques (scrub techniques) ONLY for CRICE Including Sterile Field (Green Card)

    1. The practical course (including Sterile Field) was specifically designed for people who routinely enter the sterile field (option 1). However, we have provided options 2 and 3 below for people who do not routinely enter the sterile field but may do so in future.
    2. Observation of your aseptic techniques is NOT intended to be a training session but a competency assessment. You must be familiar with the techniques PRIOR to the observations. Please view the videos in the e-learning programme and practice your aseptic techniques with colleagues, friends and family before attempting the practical observations. Hospital personnel have been quite willing to collaborate on this initiative but are NOT required to do this as part of their job and do so on a voluntary basis.
    3. If a hospital’s aseptic procedure differs to the checklist, please amend on the checklist itself. We will review amendments and query if necessary.
    4. You must be observed on the closed-gloving technique even though you may not routinely perform this technique. You may therefore perform this in dummy sessions.
    5. Two different observers (on two separate occasions) who are currently registered with SANC/HPCSA and who have either a Theatre Qualification or Theatre Experience to observe your aseptic techniques and complete the Observation Checklist
    6. Practical observations can be completed at ANY hospital; it is NOT limited to Netcare.

     

    Completion of Electronic Observation Checklist

    Observers will complete the electronic observation checklist which appears as a grey button on your learning plan. It can be completed on android, IOS (Ipad/Mac) and windows based devices. On occasion, depending on IT settings, it may not work on the safari browser in which case we recommend that you switch to Internet Explorer browser or your android mobile device.

    You have three options to complete the practical component.

    Very Important: irrespective of the option chosen you must ensure that the correct SANC Ref Number (8 digits starting with the number 1) or HPCSA registration numbers and ID numbers of the observers are provided on the checklist in addition to their full names and signatures.

    Option 1

    During your next routine visit (s) into theatre at ANY HOSPITAL where you are required to scrub, request any 2 observers  who meet the above criteria to observe your aseptic techniques and complete the Observation Checklist.

     

    Option 2

    You and/or your company may arrange to have 2 different observers who meet above to observer your aseptic techniques in dummy runs in-house. This option is especially viable if you have experienced scrub sisters in your team who are currently registered with SANC and for reps who do not have sufficient experience with scrubbing, gowning and gloving as it can be a combined training and assessment session.

     

    Option 3

    Netcare has agreed to provide the third option which includes a training component at Netcare campuses at a nominal fee. Your company may enrol a team of 10 or more people into the Netcare 1 day programme at any of the Netcare campuses nationwide. Click here for more info on cost, campus locations and course.

    This is a viable option for reps who are required to complete the practical but have not had sufficient experience with scrubbing, gowning and gloving as it is a combined training and assessment session.

     

    Persons to contact regarding queries are:

    Masoom Training Solutions: Fathima Amod: 0794962814, email: fathima@masoom.co.za

    SAMED:  Jeff Hampton:  0832749520, email: jeff@baroque.co.za

    19. I cannot access my CRICE training programme.

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    If you had been successfully enrolled into the program, you would have received an email from no-reply@masoomtraining.co.za with login information and instructions. Your point of contact at your company would be in CC. If you are unable to find this email, please check your spam email box or ask the point of contact at your company to forward.