Instructions & FAQ

1. How do I enrol / register on CRICE?

1. Only a person registered as a Company Point of Contact (CPOC) with Masoom Training Solutions may enrol staff on CRICE using the Online Enrolment System. Please ask your CPOC to enrol you. If you do not know who your CPOC is, ask your manager.
2. If your company is not yet on CRICE and would like to join, please complete this form: https://crice.co.za/c40278b396a/

2. I'm an Independent Sales Agent — how do I get a CRICE Access Card?

Independent Sales Agents will follow the normal enrolment procedure and will be issued with a card with the company name completed as Sales Agent. However, Masoom Training Solutions will conduct an investigation as to which companies and products the sales agent represent(s) including making contact with such companies to verify the information provided. It is essential that only authenticated company representatives are issued with a card so that we protect hospital facilities from unauthorised access

3. I'm not yet a company representative — can I still do the CRICE programme?

Yes and No; Yes you may complete the e-learning component of the programme and receive Certification but No, you will not qualify to receive a Digital CRICE Access Card unless you are currently a medical sales representative representing a bona-fide company in South Africa.

4. Which sectors need a card, and which card level do I need?

The Digital CRICE Access Card applies to all CRs in the medical industry including IVD, medical device and pharmaceuticals. It is anticipated that pharmaceutical representatives will require the CRICE General Card as they primarily visit HCP rooms and do not enter clinical areas. 

Likewise, CRs who only enter Pharmacy, laboratory or radiology departments will only require CRICE General Cards. 

Ask your POC to use the ‘Determine the Level of Access Requirement’ tool on their home page to ensure which CRICE Course you will qualify for.  

The CRICE Access Card includes, but is not limited to, representatives from the following sectors: 

• Pharmaceutical Representatives 
• Consumer Representatives 
• IVD Representatives 
• Surgical devices Representatives 
• Supplier company service engineer/technicians 
• Equipment Representatives 
• Health Technology Representatives 
• Private Nurse Practitioners 
• Sales Agents

5. Are Clinical Research Associates (CRAs) required to do CRICE?

The Digital CRICE Access Card is applicable to any person representing the company and entering the clinical environment. 

CRA’s who visit HCP rooms to monitor/audit clinical research within facilities are not required to complete the training, as sufficient policies exist to provide adequate protection to trial participants. However, CRA’s who may be required to enter clinical environments beyond the HCP rooms (such as ward, ICU etc) are required to complete the CRICE Excluding Sterile Field programme.

6. What does ‘New’ learner mean?

‘New’ refers to an employee that is new to your company, in other words it is someone newly employed at your company.

The employee can either be:

1. New to the industry and employed at your company for the very first time
2. A person who has been transferred from another company to your company and who has not been issued with a CRICE Card at the previous company.
3. A person who has been transferred with a valid Digital CRICE Access Card from another company to your company.

7. Is the CRICE Access Card mandatory, and what are the Green / Blue / White levels?

Yes. The Digital CRICE Access Card is mandatory for CRs across sectors for entry into all participating facilities: Netcare Hospital Group, Mediclinic Hospital Group, Life Healthcare Group, Lenmed Group, Zuid Afrikaans Hospital, Royal Buffalo Specialist Hospital, Kiaat Private Hospital, Johannesburg Surgical Hospital, Rondebosch Medical Centre and Wilmed Park Hospital.

The CRICE Programme is available at three different access levels depending on the activities that you as a CR will undertake when in the Clinical Environment. Please ask your POC to use the ‘Determine the Level of Access Required’ tool to check which course is required. Green card is Including Sterile Field, Blue card is Excluding sterile field and White card is CRICE General. 

Here is a summary: 

• CRICE Including Sterile Field (Green Card): If you a CR who enters the theatre setting as well as the sterile field, you are expected to be familiar with surgical hand scrubbing, gowning and gloving procedures. It is important that if you as a CR do not routinely but may potentially enter the sterile field, then you must take the CRICE Including Sterile Field course. As a CR you must present yourself at Pharmacy with your Digital CRICE Access Card and scan the Check-In QR code for access into the required area, you may then proceed to Green Area and follow Green Area process.
  
• CRICE Excluding Sterile Field (Blue Card): If you are a CR who enters the clinical environment and who may work or works in the presence of a patient and may or may not have access to patient personal information. This includes, but is not limited to, CRs who enter theatre but not the sterile field, if you are a CR who engages in market access activities, medical aid motivations, patient assistance programs, servicing and maintenance of equipment or systems that stores/processes patient personal information within their facilities. As a CR you must present yourself at Pharmacy with your Digital CRICE Access Card and scan the check-in QR code for access into the required area and proceed to Blue Area and follow Blue Area process.  
  
• CRICE General (White Card):  If you are a CR who simply details Healthcare Practitioners (HCPs) on your product(s) in the HCP rooms/facilities, which may be located within the Hospital and who do not work in the presence of the patient nor has access to patient personal information. As a CR you must present yourself at Pharmacy with your Digital CRICE Access Card and scan the check-in QR code for access into the required White Area, you must also ensure that whilst visiting HCP within the Hospital, that you can visibly display your card when required. 
  

8. Will my card be valid if other hospital groups join CRICE?

Yes — the CRICE Access Card is designed as a centralised implementation, and MTS works closely with hospital groups to incorporate their requirements into the CRICE Programme with no additional cost to the company.

9. How does the Digital CRICE Access Card work?

The plastic CRICE Access Card has been replaced by the Digital CRICE Access Card in the CRICE CAMS app (Google Play / Apple App Store). All holders of valid CRICE Cards received an email from noreply@masoom.co.za with download instructions.

CRICE Certificate: On completing steps 1 to 4 in the CRICE CAMS app, you can view, print, download or save your certificate and email it to your POC (in CC).

Digital CRICE Access Card: On completion, your card is automatically activated in the app. At every participating facility:

• On entering, open the CRICE CAMS app, allow location access and follow the pop-up instruction to proceed to the check-in point (Pharmacy or gatekeeper, as per the facility’s policy).
• Tap the Digital CRICE Access Card button to open the camera and scan the check-in QR code.
• A ‘Checked In’ message will appear. Proceed to your appointment and scan any further QR code notices you encounter.
• On leaving, scan the check-out QR code at the same point.

If a QR scan fails: ensure all 4 training steps show ticks (updates may have revoked your card until completed); allow GPS and camera permissions; uninstall and reinstall the app; if still stuck, use Contact Us in the app.

10. How do I get the CRICE CAMS app?

CRICE CAMS:

1. To access, you are required to download the CRICE CAMS Mobile Application from Google PlayStore (Android devices) or Apple Store (iOS such as iPhone and iPad) on your smartphone or tablet.
2. Go to masoom.co.za/app for the correct download links. Make sure you install the new CRICE CAMS app — the correct app has a “New” banner across its icon.
3. On successful download, the CRICE CAMS icon will appear on your smartphone or tablet.
4. CRICE CAMS requires access to the camera (front and back) and location (GPS) features within your phone. Please ensure that you allow access. Your permission will further be requested each time that you access a hospital facility.
5. Your username and password would have been sent to you from an email at noreply@masoom.co.za.
6. If unable to access, send an email to cricecams@masoom.co.za.
7. You are required to log-out on a regular basis. To log-out, click on burger bar on top left corner and then on exit icon on bottom left corner.

11. I can’t access my CRICE training programme

If you had been successfully enrolled into the program, you would have received an email from noreply@masoom.co.za with login information and instructions. Your point of contact at your company would be in CC. If you are unable to find this email, please check your spam email box or ask the point of contact at your company to forward.<

12. I have my login — how do I complete the programme (the 4 steps)?

On successfully completing the CRICE Programme (steps 1 to 4) on the CRICE CAMS Mobile Application you will receive your CRICE Certificate and have access to your Digital CRICE Access Card.

Completion in just 4 easy steps:

Step 1: User Profile

1. Upload a headshot (head and neck) digital picture by clicking the little camera visual that appears next to the profile picture bubble.
2. Your pic will require verification at your first scanning by entry of a USN code which hospital gatekeeper will have.
3. After 3 attempts your pic upload facility will be blocked
4. On completion, your screen will default to Step 2

Step 2: E-learning

1. You must view all of the E-Learning screens to have access to the Assessment, step 3.
2. On completion, your screen will default to Step 3

Step 3: Assessment

1. You need to score at least 80%
2. You are only given 3 attempts
3. Should you fail, you will have to be re-enrolled at normal course price.
4. On completion, your screen will default to Step 4

Step 4: Electronic Forms

1. Click on the ‘view’ button.
2. Complete all fields. You may partially complete, save and return to complete
3. Click on the SUBMIT button and a green (tick) will appear if successfully submitted

13. Where are the confidentiality undertaking and declaration forms?

As of 1 Nov 2016, all forms are completed using electronic signatures. 

The forms will appear under Step 4 in your CRICE CAMS mobile application. The forms will be completed  on your mobile device electronically. 

Once you have accessed Step 4, you will do the following: 

• Click on the ‘view’ button 
• Complete all fields. You may partially complete, save and return to complete. 
• Click on the SUBMIT button and a green (tick) will appear if successfully submitted.

14. How is the ‘Company Declaration’ completed?

The Company Declaration form is completed by the company and NOT you. This form does not apply to CRICE General – White card holders

1. Your company has appointed an authorised person to sign on its behalf.
2. Complete this person’s name and email address and click on ‘Save and Send email’.
3. The authorised person will receive a link from noreply@masoom.co.za and can complete it directly from the email link. 
4. If you do not know who the authorised person is, then ask your CRICE Point of Contact who is in cc on this email.

15. Green Card: how do I complete the practical aseptic technique observations?

Practical observation of aseptic techniques (scrub techniques) ONLY for CRICE Including Sterile Field (Green Card)

1. The practical course (including Sterile Field) was specifically designed for people who routinely enter the sterile field (option 1). However, we have provided options 2 and 3 below for people who do not routinely enter the sterile field but may do so in future.
2. Observation of your aseptic techniques is NOT intended to be a training session but a competency assessment. You must be familiar with the techniques PRIOR to the observations. Please view the videos in the e-learning programme and practice your aseptic techniques with colleagues, friends and family before attempting the practical observations. Hospital personnel have been quite willing to collaborate on this initiative but are NOT required to do this as part of their job and do so on a voluntary basis.
3. If a hospital’s aseptic procedure differs to the checklist, please amend on the checklist itself. We will review amendments and query if necessary.
4. You must be observed on the closed-gloving technique even though you may not routinely perform this technique. You may therefore perform this in dummy sessions.

1. Two different observers (on two separate occasions) who are currently registered with SANC/HPCSA and who have either a Theatre Qualification or Theatre Experience to observe your aseptic techniques and complete the Observation Checklist
2. Practical observations can be completed at ANY hospital. 

Completion of Electronic Observation Checklist  

Practical aseptic technique is only applicable to Including Sterile field (Green) course. Observers will complete the electronic observation checklist which appears under the steps on CRICE CAMS mobile application 

You have three options to complete the practical component. 

Very Important: Irrespective of the option chosen below please take note of the following:   

• Two observations are required on two different occasions (second can occur immediately after the first)  
• Two different observers must be selected for each observation.  
• Observers must have theatre experience and must be either a registered nurse with a valid SANC number or a registered medical doctor with a valid HPCSA Registration Number.  
• SANC Numbers start with the number 1 and are 8 digits long.  

• HPCSA Registration Numbers start with letters MP and have 7 digits  
• They will complete the Observation Checklist Practical observations.  

Option 1 

During your next routine visit (s) into theatre at ANY HOSPITAL where you are required to scrub, request any 2 observers  who meet the above criteria to observe your aseptic techniques and complete the Observation Checklist. 

Option 2 

You and/or your company may arrange to have 2 different observers who meet the above criteria to observe your aseptic techniques in dummy runs in-house. This option is especially viable if you have experienced scrub sisters in your team who are currently registered with SANC and for reps who do not have sufficient experience with scrubbing, gowning and gloving as it can be a combined training and assessment session. 

Option 3 

Netcare has agreed to provide the third option which includes a training component at Netcare campuses at a nominal fee. Your company may enrol a team of 10 or more people into the Netcare 1 day programme at any of the Netcare campuses nationwide. 

This is a viable option for reps who are required to complete the practical but have not had sufficient experience with scrubbing, gowning and gloving as it is a combined training and assessment session.

16. How do I complete the Donning and Doffing practical?

Practical Donning and Doffing of PPE checklist form only applicable to Including Sterile field (Green) and Excluding Sterile Field (Blue) courses.

• Perform this practical in the presence of a colleague from your company (NOT done at hospitals). Your colleague must have a clinical or medical qualification and must have experience with donning and doffing of PPE. Colleagues who are nurses, doctors, first aiders, OHS safety officers, lab techs etc. typically qualify on both criteria. 
• Observations may be done face-2-face via video enabled calls such as Teams, Zoom, WhatsApp etc.  
• If required PPE is not on hand, you may improvise (eg: use kitchen apron instead of plastic apron) BUT the techniques and sequence of procedures must be adhered to.  
• If your colleague is not present to sign, use the email facility within the form itself to email to your colleague for signature. 

17. I’m still completing the programme — can I get interim access?

You may show the progress you have made in your CRICE CAMS app, but interim access to the facility is solely at the discretion of hospital staff.

18. “Please provide USN Code”

Original question: The following message “Please provide USN Code” is appearing when some of the reps attempt to sign in at hospitals. Can you please advise?

The USN code is a code that the Pharmacy Manager receives when they receive their QR codes from Masoom.

1. On entering the hospital facility, open your CRICE CAMS app, grant permission to access your location and follow the pop-up instruction to proceed to the Pharmacy Manager / gatekeeper.
2. A USN Code will be required to be entered for the very first time that you enter a hospital, once you have received your Digital CRICE Access Card.
3. The Pharmacy Manager will be in possession of a printed or electronic copy of their USN Code.
4. The Pharmacy Manager will then enter their USN Code and cross check that the uploaded profile picture matches the sales rep based on which the profile picture will now be locked-in and you will not be able to change it. 
5. Once the Pharmacy Manager has confirmed your identity, click on the Digital CRICE Access Card button which opens the camera.
6. Face your phone towards the QR Code and a ‘Checked In’ message will appear on your screen.
7. Likewise on check-out, report to correct Pharmacy Manager and scan check out QR Code.

19. “Criteria for access not met”

Original question: I cannot gain access to the hospital facility as the error message says “criteria for access not met” Could you please advise?

There are 2 reasons for denied access:

1.  Attempt to breach level of access (blue cardholder accessing green zone).
2. Scanning Check-out code without scanning Check-In code

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.

20. “You are away from actual scanned location”

Original question: I cannot gain access to the hospital facility as the error message says “You are away from actual scanned location” Could you please advise?

You might have taken a picture of the QR code and are trying to scan at a different location. All QR codes are geographically tagged and are required to be scanned at the actual facility/hospital.

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.

21. “You are already checked-in at this facility”

Original question: I cannot gain access to the hospital facility as the error message says “You are already checked-in at this facility” Could you please advise?

You have scanned a Check-In Code and are trying to scan another Check-In Code; you will be required to scan a Check-Out Code before you can scan the other Check-In Code.

Please use the Contact Us button within CRICE CAMS to report any problems with scanning the QR Code or any other problems.

22. My QR code won’t scan

Please ensure that you check the following:

1. Uninstall and reinstall the CRICE CAMS app to refresh.
2. You may have not completed the course, ensure you have completed training (4 steps must appear ticked)
3. There may have been updates, and your card has been revoked and will be reinstated as soon as you complete the updates.
4. Ensure you have given permission for the app to access your GPS location and camera.
5. If above does not work, then click on the Contact Us button in the CRICE CAMS app and send a message.
6. If you have resigned, your account has been deactivated.

23. How do I clear the app’s stored data?

Please follow below instructions:

1. Go to Settings on your android phone
2. Click on App and/or All Apps
3. Find CRICE CAMS from list and click
4. Click on Storage
5. Click on Clear Cache first
6. Now click on Clear data
7. Click on OK and restart phone
8. If above does not work, see if an update is required by the app. If not, uninstall and re-install from Playstore.

iPhone / iPad: delete the CRICE CAMS app and reinstall it from the App Store.

24. How do I use ‘Contact Us’ in the app?

Please make use of this feature to report any problems with scanning the QR Code or any other problems.

1. Click on Contact Us which is the last option when clicking the burger toolbar which appears on the top left corner of your screen.
2. Complete form
3. Submit

25. My CRICE Access Card has expired

You will need to be enrolled into the CRICE Refresher course by the main CRICE point of contact (POC) at your company. Please contact your CRICE POC or if you do not know who the POC is, then consult with your manager.  

26. I’ve moved to another company — is my card still valid?

Yes, it is still valid. However, the main Point of Contact (POC) for CRICE at your new company will need to request the transfer and pay a nominal fee. You will need to contact your POC for a transfer or if you do not know who the POC is, consult with your manager.

27. Can I transfer an unused enrolment to another employee?

Effective 1 August 2016; CRICE Enrolments are no longer Transferable or Refundable irrespective of the progress status. 

Masoom Training Solutions has made available a tool for your company to verify all enrolments and can check if the new recruits have been enrolled. Ask your POC to use the ‘Determine the Level of Access Requirement’ tool on their home page to ensure that you qualify for a Digital CRICE Access Card.

28. My CRICE account has been deactivated

Deactivation:

1. The CRICE Programme MUST be completed within 30 days of enrolment, failing to do so will result in the deactivation of your account. A penalty fee is required for reactivation.
2. Please contact your CRICE POC to assist if your account has been deactivated.

29. Is the hepatitis B vaccination compulsory? (refusal, carriers, pregnancy)

MTS does not require anyone to be vaccinated, and no CR is obliged to give a medical reason for declining. Hepatitis B vaccination is a condition of admission to clinical areas set by healthcare facilities, not by MTS.

When your Digital CRICE Access Card is issued you sign a declaration in your own name (see the Privacy Notice, section 13). On hepatitis B you confirm either:

• (a) you have completed the vaccination course (and, where required, can confirm protective immunity) — your vaccination record and any antibody result are held by you and/or your employer, never by MTS or the facility; or
• (b) your employer has assessed the risk and given you a written Declaration of Risk Assessment confirming either that you do not enter clinical areas (low risk, therefore exempt) or that you have begun the vaccination course and your interim access is being managed.

Where (b) applies, you and your employer hold the Declaration. MTS or the facility may request it as proof that an assessment was done, with all personal health information redacted; keep it for three years. MTS does not hold it.

Carriers / infectious conditions. You undertake not to enter a clinical area while you know, or have been medically advised, that you have a transmissible condition — managed through your company’s occupational-health function. Clinical detail stays between you, your employer and (if needed) the facility’s occupational-health advisor; it never passes through MTS.

Pregnancy / breastfeeding. If advised not to be vaccinated, your employer provides only the dates for which access is required — no reason, diagnosis or medical certificate is requested or accepted.

Do not send MTS vaccination certificates, titre/antibody results, Declarations of Risk Assessment, medical certificates, diagnoses or any reason for being unvaccinated. Anything received in error is deleted. You are never asked about HIV or AIDS status.

30. Which card levels require declarations (and therefore Hep B)?

The CRICE General (White card) does not require Declarations and hence does not require Hep B vaccination. Green and Blue card holders enter clinical areas and therefore sign the declaration described in question 29, including the hepatitis B confirmation.

31. What does clause 5 of the confidentiality undertaking (governing law) mean?

It means that the confidentiality undertaking was compiled based on laws of the country but that any dispute in interpretation or understanding that may arise in future can be challenged in court. Hence, in signing the agreement a CR does not give up their legal right to challenge the contents in future.

32. What does clause 1b (patient consent in theatre) mean?

The consent for the presence of a CR during the procedure is obtained by the HCP from the patient either as an inclusion in the routine consent form or in a separate consent form but the obligation to obtain the consent rests with the HCP. Participating facilities have informed HCPs of this requirement. 

However, from the company perspective, the CR needs to confirm with the HCP (verbally or in writing according to company policy) that the patient has given consent hence the clause in the Confidentiality Undertaking. Once the Confidentiality Undertaking is signed the CR, in effect, takes on the obligation to ensure that they have patient consent for every case even though they themselves are not obtaining this consent.