In short: we have listened. Following direct engagement with our hospital group partners and feedback from representatives, the following changes to CABS are effective immediately.
All theatre cases are exempt from pre-planned CABS booking. No pre-planned CABS booking is required for any theatre case — not only short-notice theatre cases. The Integrated CABS process kicks in when you scan the Check-In code — at Pharmacy, Wards, ICU, Theatre, wherever it is displayed.
NAPPI code fields are removed from CABS. NAPPI codes are no longer collected at any facility, and there is no NAPPI question at check-out.
PNPs are exempt from pre-planned CABS bookings. All facilities: Private Nurse Practitioners (PNPs) do not need to make pre-planned bookings on CABS, but must scan in and out to use the Integrated CABS system. The requirement that the treating physician has obtained consent from the patient where medical care is provided still remains. Netcare and Life Healthcare facilities: PNPs also scan QR codes when entering the units, referencing consent and thereby preserving traceability — no bookings are made by PNPs. Important: patient names must never be provided — reference the consent, never the patient.
The “Access Denied List” replaces “Blacklisting”. The term “blacklisting” has been retired across CABS and CRICE. Denial of access is reserved strictly for gross unethical conduct and/or repeated breaches of hospital policies. Booking errors, missed slots and learning-curve issues while the system develops will never affect your access.
Pre-planned appointments using CABS is preferred. Where pre-planning is genuinely not possible, use the Integrated CABS process on arrival and let us know the reason. Your reason is development input, not a compliance check.
CABS is under active development — and your feedback is shaping it. Every change above came from feedback.
In short: CABS is a permission-and-planning tool for legitimate business access. QR scanning is the real attendance record. Hospital operations always come first.
What is CABS?
CABS is the CRICE Appointment Booking System. It helps representatives request and record appointments with hospital staff in a standard way.
CABS = permission and planning for legitimate business access. QR scanning = the actual attendance record. CABS does not replace CRICE check-in / check-out - representatives must still scan in on arrival and scan out before leaving.
What is the most important principle?
CABS must support hospital governance, but it must not disrupt hospital operations. Clinical care, theatre workflow, emergencies, trauma cases and urgent technical support always come first.
Where a booking is not practical, the CRICE scan-in process is integrated with CABS and will still capture the visit - the representative will be prompted to provide the reason for the unscheduled visit and product details.
Do I have to use CABS?
CABS is the standard access process at CRICE participating facilities, and representatives are encouraged to use the CRICE/CABS process that fits each visit. That does not always mean booking in advance: for exempt, short-notice or urgent visits, simply use the Integrated CABS process by scanning in and answering the scan-in questions.
The rollout is deliberately gradual. Pre-planned appointments are preferred, and where pre-planning is genuinely not possible, use the Integrated CABS process on arrival and tell us the reason. That reason is development input, not a compliance check. In this phase the emphasis is on participation and feedback, not policing.
Was CABS requested by hospitals, and does it replace normal communication?
Yes. CABS was developed after a CRICE participating hospital group requested a practical way to document representative visits, permission and legitimate business purpose. The approach was then supported and sanctioned by the remaining CRICE participating facilities. In friendly terms: CABS is a hospital-supported governance tool designed to make representative access clearer, safer and easier to account for.
No, CABS does not replace normal communication. Representatives should still communicate as they normally would - CABS records the access/appointment process, but it does not replace routine calls, emails, follow-ups, confirmations or hospital-specific access instructions.
Exemptions: Integrated CABS Instead of Pre-Appointment Booking
Important: Exempt from making a CABS booking does not mean exempt from CRICE. Representatives must still scan in and scan out, and answer the integrated CABS questions, so the hospital knows who entered the facility and why.
What does "exempt from CABS" mean?
Exempt means you do not need a pre-planned CABS booking before the visit. It never means exempt from CRICE.
You still scan in, answer the Integrated CABS questions and scan out, so the facility knows who is on site and why. The Integrated CABS process kicks in when you scan the Check-In code — at Pharmacy, Wards, ICU, Theatre, wherever it is displayed.
Which activities are exempt from booking but still require scan-in and scan-out?
All theatre and procedural cases — planned, allocated, late, short-notice, trauma, emergency or urgent support. No pre-planned CABS booking is required for any theatre case.
Private Nurse Practitioners (PNPs) — no pre-planned bookings at any facility. At Netcare and Life Healthcare, PNPs also scan QR codes when entering the units, referencing consent. Patient names are never entered.
After-hours, weekend and public-holiday support. Same-day time changes, or a different representative attending — whoever attends scans in on their own card and explains.
Confirmed doctors-rooms appointments where you do not enter hospital operational areas.
Are doctors rooms appointments exempt from CABS?
Yes, where it is a confirmed doctors rooms appointment ONLY. This applies where the representative enters through the hospital entrance or approved route only to reach private consulting rooms, and does not enter wards, theatre, pharmacy, clinical engineering, stores or other hospital operational areas.
The representative must still scan in and scan out, because Good Pharmacy Practice and hospital access governance require the facility to know that representatives of supplier companies are present in, or have passed through, the facility.
If the doctors rooms voluntarily require use of CABS, they may do so. In that case, use of the system is voluntary, and any contact information provided by that practice is used for that appointment/access workflow only.
Are representatives allowed to float through a hospital without a specific appointment?
No. Routine floating through a facility without a specific appointment, permission point or legitimate business purpose is not permitted - it creates POPIA, IPC, patient privacy, security and access-control concerns. A new representative, or one who needs to identify the correct hospital contacts, should make an appointment with the Pharmacy Manager or relevant authorised hospital gatekeeping point for guidance and introductions.
Different hospital groups may manage representative access differently. Always follow the hospital-specific representative access policy and any facility-specific instructions issued by the Pharmacy Manager, HPOC, Theatre Manager, Unit Manager or other authorised hospital contact.
Simple rule: use this FAQ as general guidance, but follow the hospital-specific process where a facility or hospital group has issued a more specific instruction.
Life Healthcare Policy
Activity
Life Healthcare guidance
Theatre cases
The Appointment Person is the Pharmacy Manager. The Reason for Visit must also identify the hospital theatre staff member or team member who gave permission, plus support purpose and estimated duration.
Loan sets
Pharmacy-approved loan sets: Theatre Manager or Theatre Administrator is the AP. New loan sets: Pharmacy Manager.
Ward visits for training
Make a single 15-minute appointment with the Pharmacy Manager, naming the ward(s) and persons for training.
Private Nurse Practitioners (PNPs)
No pre-planned CABS booking is required. PNPs scan in and out using Integrated CABS, and also scan the QR code when entering each unit, referencing consent, so patient-level traceability is preserved. Patient names are never entered. CRICE does not authorise medical care — the treating physician obtains consent separately.
Physiotherapists
Continue under the existing rules: a single CABS appointment may be made with the Pharmacy Manager, scanning in at every ward for traceability.
New representatives needing hospital contacts
Make an appointment with the Pharmacy Manager first, for permission and guidance before introducing yourself to hospital contacts.
Multi-department visits
A single 15-minute appointment with the Pharmacy Manager may coordinate the visit; different CRICE access levels may still apply per area.
Routine floating
Not permitted - no routine access without a specific appointment or permission point (POPIA, IPC and patient safety).
After-hours scanning
Scan at Reception, unless the specific facility has issued another written instruction.
No pre-planned CABS bookings are made by PNPs. PNPs scan in and out using Integrated CABS, and also scan the QR code when entering each unit, referencing consent, so patient-level traceability is preserved. Patient names are never entered — reference the consent, never the patient. The requirement that the treating physician has obtained the patient’s consent still remains.
Theatre and procedural cases
No pre-planned CABS booking is required for any theatre case. The Integrated CABS process starts when you scan the Check-In code.
Access denial
Reserved for gross unethical conduct and/or repeated breaches of hospital policies. CABS booking errors and learning-curve issues never affect access.
Mediclinic has adopted the same August 2026 amendments — no NAPPI codes, and PNPs exempt from pre-planned bookings.
NAPPI codes
Not required. NAPPI codes are no longer collected at any facility and the field has been removed from CABS. There is no NAPPI question at check-out.
Private Nurse Practitioners (PNPs)
No pre-planned CABS bookings. PNPs scan in and out using the Integrated CABS process. Mediclinic has not required unit-level QR scanning — that condition applies at Netcare and Life Healthcare only. Patient names are never entered.
For all other CRICE participating hospital groups and facilities: follow the hospital-specific access policy and any instructions issued by the facility. Where no additional written process has been issued, follow this FAQ and the instructions of the Pharmacy Manager, HPOC or authorised gatekeeping point.
Scenario
General guidance
Appointment Person
The hospital-approved AP required by that facility: a staff member, department contact or authorised gatekeeping point linked to the visit.
Theatre, wards, loan sets, training or technical visits
Use the authorised hospital staff member or gatekeeping point that facility requires. If uncertain, ask the Pharmacy Manager, HPOC or relevant gatekeeper.
Multi-department visits
Separate bookings where practical, unless the facility instructs one coordinating appointment with the Pharmacy Manager or another gatekeeping point.
After-hours scanning
Follow the facility-specific access instructions. QR codes may be posted near Pharmacy or another designated access point. If the code cannot be found, inform CRICE support with the facility name.
Does making a CABS booking automatically give access?
No. A booking is a request and a record — it is not access itself. Access comes from the facility, and you still scan in on arrival and out on leaving.
Book five days ahead where possible, between 08:00 and 17:00. Where pre-planning is genuinely not possible, use the Integrated CABS process at scan-in and give the reason — that reason is development input, not a compliance check.
Who should be entered as the Appointment Person?
An appropriate hospital staff member, department contact or authorised gatekeeping point linked to the visit - for example a Pharmacy Manager, Theatre Manager, Unit Manager, ward contact, clinical engineering contact or stock controller.
The AP is not a private consulting-room doctor, private practice, external practitioner or entity outside the hospital access/governance process. Doctors rooms visits are dealt with under the exemption in Section 2.
What if the Appointment Person does not accept the CABS email, or it stays pending?
Follow normal communication: call, email or follow up with the relevant hospital contact and ask them to accept or confirm. A pending appointment does not automatically deny access - but silence alone should not simply be assumed as approval.
If the hospital staff member gives verbal, email, telephone, WhatsApp or other practical confirmation, the representative may attend. At scan-in, state the position clearly.
Suggested wording: "CABS appointment submitted. Verbal approval received from [hospital department/contact]." "CABS appointment submitted. Email approval received from hospital Appointment Person."
What if the booking is declined?
Do not attend that appointment unless the hospital gives a separate instruction outside CABS. The Appointment Person should provide a reason and may propose a new date or arrangement.
If the change is only a same-day time change, no new booking is needed. If the date changes, make a new booking where practical. If you will not attend, a courtesy message to the AP is appropriate - there is currently no need to formally cancel the CABS appointment.
Can the company office book appointments for representatives?
Yes. A company office or coordinator may assist, using new.cricecams.com or the CRICE mobile app - bookings are not limited to the phone app. The booking must be made while logged in as the specific representative who will actually visit the facility, because it must match the person who scans in and out using their own Digital CRICE Access Card.
Are Appointment Persons preloaded, and can the email address be skipped?
Appointment Persons are not preloaded. Use the hospital staff member or authorised contact you would ordinarily engage for that activity, or ask the Pharmacy Manager/HPOC for guidance.
No, the email address cannot be skipped - CABS needs it to send the appointment request. Use only a business email address linked to the AP's hospital role, department or authorised function; do not use private or personal addresses. CABS is not intended to create a general directory or marketing database.
Do I need separate bookings for pharmacy, stores, wards, engineering and training on the same day?
Different hospital groups may handle this differently - always follow the Hospital Specific Policies section.
Life Healthcare (LHC): where applicable, a single 15-minute appointment with the Pharmacy Manager may coordinate the visit.
All other facilities: separate bookings where practical, unless the facility instructs otherwise. Different CRICE access levels may also apply: pharmacy/stores may be Level 1 White, wards may require Level 2 Blue, sterile/theatre access may require Level 3 Green. Stay within your approved access level and areas.
What if hospital staff are not yet aware of CABS?
Use collaboration and normal communication - explain that the hospital has implemented an appointment/access process and that the staff member may receive an email to accept or decline. If the issue persists, inform CRICE support so CRICE can work with the hospital team.
No pre-planned CABS booking is required for any theatre case — not only short-notice theatre cases. This covers planned, allocated, late, short-notice, trauma, emergency and urgent support alike.
The Integrated CABS process kicks in when you scan the Check-In code — at Pharmacy, Wards, ICU, Theatre, wherever it is displayed. You will be asked for the case or reason, the permission point where required, the product or product family, and your estimated duration.
You may still pre-book a planned theatre case if you prefer — a booking is never wrong, it is just never required.
Who is the Appointment Person for theatre cases?
Life Healthcare (LHC): the Pharmacy Manager. The Reason for Visit must still identify the hospital theatre staff member or permission point that gave permission for the representative to be present.
All other participating facilities: the hospital-approved Appointment Person required by that facility - never a private consulting-room doctor or external practitioner. If uncertain, ask the Pharmacy Manager, HPOC or relevant gatekeeper.
What should I enter for short-notice theatre support, or a last-minute representative change?
Scan in and answer the Integrated CABS questions: the case or reason, the permission point where required, the product or product family, and your estimated duration.
NAPPI code fields have been removed from CABS. NAPPI codes are no longer collected at any facility, and there is no NAPPI question at check-out.
For a last-minute change of representative, the new person scans in on their own card and explains in the reason field.
What if the theatre time changes on the same day, or the surgery date changes?
Nothing needs amending. Because no pre-planned booking is required for theatre cases, a time shift on the day or a change of surgery date creates no CABS admin at all.
At Life Healthcare, name the theatre permission point in your reason at scan-in. At other facilities, follow their theatre protocol — if you are unsure of the permission point, ask the Pharmacy Manager or HPOC.
If a theatre list is received, can I assume permission has been granted?
Do not rely on assumption alone - follow the facility-specific process. Life Healthcare (LHC): use the Pharmacy Manager as AP and include the theatre permission point in the Reason for Visit. All other facilities: use the authorised hospital staff member or gatekeeping point required by that facility; if unclear, ask before attending where practical.
Does a 15-minute CABS booking mean I may only stay for 15 minutes?
No. The 15-minute slot is a booking slot - the system does not track the representative minute by minute, and it does not automatically make the representative non-compliant if the visit runs longer.
Appointment Persons and representatives may run late, and unanticipated events happen - theatre cases, training sessions, workshops, servicing and stock counts may take longer. Actual duration is captured by the check-in and check-out scans. CRICE is not live-tracking representatives; if it were, representatives would not need to scan QR codes.
When can one 15-minute booking cover a longer activity?
Where the activity has the same permission point, same purpose and same activity. Include the full expected duration in the Reason for Visit.
Activity
How to capture it
Training, workshop or tearoom session
State the approved topic, area, approving staff member/department and expected duration.
Stock count or consignment review
State the relevant pharmacy/department contact and expected duration.
Equipment installation, servicing or repairs
State the department/contact that requested the visit and the expected duration.
Multiple cases in one theatre support session
State the support purpose, number of cases where known, and estimated overall duration. The AP remains the authorised hospital contact - not the surgeon.
What should not be covered by one 15-minute booking?
A single booking should not cover multiple unrelated meetings with different permission points and business purposes, unless the hospital has instructed the representative to make one coordinating booking through the Pharmacy Manager or another gatekeeping point.
Can one representative book for colleagues, and how are tearoom or group sessions booked?
Yes, where there is one approved group activity - the primary representative may make the appointment and list colleagues in the Reason for Visit. All attendees must still scan in and out on their own Digital CRICE Access Cards; those without their own accepted booking should state they are accompanying the representative who has the approved appointment.
For tearoom sessions and group training: make one 15-minute booking with the applicable staff member, permission point or department contact who approved the session. The Reason for Visit should focus on the representative's purpose - the training/product topic, approved area and estimated duration. CABS is not concerned with the exact list of attendees.
Suggested wording: "Product training session in theatre tearoom approved by [hospital department/contact]. Estimated duration 10:00-12:00. Hospital staff may attend as available."
Do technicians, equipment reps, clinical advisors, PNPs and Physiotherapists use CRICE/CABS?
Yes, where they are representing a supplier company - the process is not limited to traditional sales representatives. It covers company representatives, technicians, medical equipment representatives, clinical advisors, Private Nurse Practitioners, Private Physiotherapists, trainers or other industry-linked persons entering a participating facility on behalf of a supplier company.
CABS does not apply merely because a person is a healthcare practitioner, or because they have a direct contractual obligation with the hospital. It applies where that person is entering as a representative of a supplier company - for example, a PNP providing a wound-care service while representing the supplier of those products.
For planned maintenance, service or technical support, what should be booked?
Make one 15-minute booking with the authorised hospital staff member or department expecting the visit, and state the expected duration in the Reason for Visit.
Does CRICE permit a supplier-linked PNP or Physiotherapist to provide medical care?
CRICE authorises access, not medical care. A PNP or Physiotherapist may only provide care once the treating physician has obtained the patient’s consent and the hospital’s clinical governance requirements are met.
All facilities: PNPs do not make pre-planned CABS bookings, but must scan in and out to use the Integrated CABS system.
Netcare and Life Healthcare: PNPs also scan QR codes when entering the units, referencing consent and thereby preserving traceability — no pre-planned booking is required.
Important: patient names must never be provided. Reference the consent, never the patient.
Do medical managers or Medical Science Liaisons require CRICE certification?
Yes. If they represent a supplier company and enter a participating hospital facility, they require CRICE certification - a CRICE General course / White Access Card is sufficient where their activity is limited to doctors rooms, scientific discussion or therapeutic-area discussion, with no product discussion, and no entry into wards, theatre complexes or hospital operational areas, and no training of hospital staff.
They are exempt from making a CABS booking for that doctors rooms visit, but must still scan in and out at Pharmacy. Reason for Visit may be "Scientific discussions with doctors"; complete Product Name / Generic Name if applicable, or "Not Applicable" where it is not. Do not record confidential scientific discussion details.
Allow camera and location permission when the app is being used for scanning.
Follow the hospital-specific access route and report to the required gatekeeping point where applicable.
Scan the CRICE check-in QR code and answer any pop-up questions accurately.
Stay within the approved access level and approved purpose of visit.
Scan the CRICE check-out QR code before leaving.
What if the app asks for a USN code, or the hospital cannot provide it?
The USN code is a once-off verification process completed at any participating facility during the first check-in scan. It verifies that the uploaded profile picture matches the person presenting at the hospital. After the USN is accepted, log out and back in to lock in the Digital CRICE Access Card. If the code is entered incorrectly, please log out and log back in before attempting to scan and enter the USN code again.
If the hospital cannot provide the USN code, or QR codes are missing or inaccessible, please inform CRICE support with the hospital name, department, access point and the practical issue - so CRICE can work with the relevant Pharmacy Manager or hospital team to correct and improve the process.
Where should representatives scan after hours?
Life Healthcare (LHC): after-hours scanning is at Reception, unless the specific facility has issued another written instruction.
All other participating facilities: QR codes may be posted near Pharmacy or another designated access point - follow the facility-specific instructions. If the after-hours QR code cannot be found, inform CRICE support with the facility name.
Does the CRICE app track representatives all the time?
No. Location permission is needed only while the app is being used to scan, so the access event can be linked to the facility visit. CRICE does not live-track representatives before or after the scan, does not create a movement trail, and does not monitor background location. Use the "while using the app" device setting, and leave location off outside of scanning if preferred.
What if the app shows a timeout, error, password issue or access-card problem?
Take a screenshot where possible and send it to CRICE support with the representative's name, email address, facility and a description of the issue.
For password problems, click Forgot Password. If an error appears after entering the security question (or it is unknown), click Forgot Password again and follow the platform instructions. Profile photo issues can also be resolved by CRICE support. If the issue continues, contact CRICE support.
What if there are too many notification emails?
CPOCs and HPOCs may receive scan-in/out notifications for transparency. If the volume is high, Company POCs may create Outlook rules or folders to manage CRICE notifications, while CRICE continues working with users to streamline notification settings.
Simple Outlook rule: right-click a CRICE email, choose Rules or Create Rule, select the sender or subject condition, choose Move to folder, create/select a folder such as "CRICE Notifications", then save.
Can representatives still use the old CRICE system during transition?
During the communicated transition period, representatives may access both systems, but CABS is only available on the new CRICE CAMS system. CABS bookings must be made on new.cricecams.com or through the new CRICE mobile app.
Do appointments arranged before CABS need to be recaptured?
No. Appointments already arranged before the CABS process do not need to be recaptured. Simply scan in and answer the pop-up questions accurately; there is no need to create a CABS booking retroactively.
Do representatives need to repeat CRICE e-learning on the new system?
No. Representatives with a valid card transitioned from the old system do not need to repeat the same CRICE e-learning merely because of the new system. Check your status and complete any updates if required.
What about the CSSD module?
Where representatives are involved in loan sets or CSSD-related activity, the company should ensure the relevant CSSD certificate is available internally where required. The CSSD module is separate from the main CRICE access certificate.
Can I be denied access because of CABS booking issues?
No — and we want to put everyone at ease. Booking errors, missed slots, pending appointments, forgotten scans and learning-curve issues while the system develops will never result in access being denied.
Reasons you give at scan-in are development input — not evidence gathered against anyone.
Placement on the Access Denied List is reserved strictly for gross unethical conduct and/or repeated breaches of hospital policies. That remains the facility’s own decision, which CRICE simply operationalises.
Who can place a representative on the Access Denied List?
Only the facility’s Primary HPOC may place a representative on the Access Denied List, with Regional or National Pharmacy Manager approval.
It applies to that facility only, must be documented with evidence and an audit trail, and is never automatic.
Unauthorised access means entering operational areas without permission or in breach of hospital policy — not an administrative slip in CABS.
Restoring access or Reversal of Access Denied List
How is access restored?
Restoring access follows the same path: the facility’s Primary HPOC, with Regional or National Pharmacy Manager approval, documented on the same record.
Restoration is effective immediately once approved.
The CRICE Privacy Notice is available online at masoom.co.za/privacy-notice and in the relevant CRICE application dashboard areas. It covers location/GPS use, camera permissions, who can see your information, and where information is stored, in full.
What privacy points apply to location/GPS and camera permissions?
In short: CRICE does not track your movements. Location is read only when you actively check in at a facility, only while the app is open, and CRICE stores which facility you visited - not a trail of where you go.
Camera permission is required to scan QR codes. Location permission is required only when the app is being used to scan. There is no background tracking, no "always-on" location permission, and no movement trail - the check-in record stores which facility you visited and when, not your GPS route. You are in control: location is only requested when needed, and you can decline the permission on your device.
Is Appointment Person contact information a POPIA concern?
The Appointment Person for CABS should be an appropriate hospital staff member, department contact, gatekeeping point, Pharmacy Manager, Theatre Manager, Unit Manager or other authorised hospital contact linked to the visit - not a private consulting-room doctor for exempt doctors rooms visits.
Business contact information already used in the ordinary course of arranging hospital access or supplier-related appointments may be used for the limited purpose of sending or managing the CABS appointment request - POPIA permits this ordinary-course use. Only use a business email address linked to the AP's hospital role or department, not a private address.
Appointment Person details are not stored or used as a reusable contact database in CRICE. They are not converted into a general marketing list, sold or reused for unrelated purposes.
Who can see CRICE/CABS information, and what should representatives avoid entering?
NAPPI code fields have been removed from CABS as part of data minimisation. NAPPI codes are no longer collected at any facility, and there is no NAPPI question at check-out.
Patient names are never entered anywhere in CABS or at scan-in. Reference the permission point or the consent, never the patient. Traceability comes from the scan record, not from patient identifiers.
Information is used for access governance, is seen only by the hospital roles that need it, and is never sold. Keep free-text reasons professional and factual — no clinical detail, no patient information.
Will CABS be further developed, and how should everyone approach implementation?
Yes - CABS is a living system. More exemptions, simpler workflows, dropdown options and improved hospital-specific processes may be identified as real-world use increases.
Approach implementation with collaboration, patience and practical support. Hospital staff, representatives, company POCs, gatekeepers and CRICE users are all getting used to the enhanced system - questions and practical challenges are expected, and everyone is encouraged to help each other, share examples, educate new users and provide constructive suggestions. We are all in this together.
What if hospital staff say the process is not practical, or are unsure what to do?
Do not argue at the gatekeeping point. Follow the safest hospital instruction available, scan in/out where possible, and inform CRICE support with the facility and scenario so CRICE can work with the hospital team.
How can I share feedback or a practical challenge I've hit with CABS?
CABS is under active development, and every change in the August 2026 update came from representatives’ feedback — the theatre exemption, NAPPI removal, the PNP exemption and the retirement of “blacklisting” terminology.
Request an exemption or share feedback at crice.co.za/request-exemptions-and-feedback, or use your routine contact methods. Every submission goes straight to the CRICE development team.
A — Arrange where practical. Use CABS for planned visits and follow hospital-specific communication where needed.
B — Be clear. Capture the correct hospital AP, reason for visit, product information, duration and short-notice explanation where applicable.
C — Check in and check out. Every representative must scan in on arrival and scan out before leaving.
We are all in this together - representatives, companies, hospitals and CRICE. The more we assist each other, the better, safer and simpler the system will become.
